Last updated: September 7, 2026
This policy describes when we issue refunds on analysis pack purchases made
through stacksift.in.
| Scenario | What you get |
|---|---|
| Within 7 days, ≤50 analyses used | Full pack refund |
| Service issue caused by us | Replacement analyses at our discretion |
| Unused analyses at expiry | None — analyses expire 180 days after purchase |
| Account closure | Existing unexpired analyses stay valid until expiry; no refund |
| Fraud or accidental purchase | Contact us; case-by-case |
If you purchased an analysis pack and find Stacksift doesn't fit your needs,
we will refund the full pack price provided:
ID
We process the refund through Dodo Payments; settlement to your card typically
takes 5–10 business days. The associated analyses are revoked from your
account.
If you experience a documented service issue caused by us — e.g.
extended downtime, a bug that produced incorrect data — we may issue
replacement analyses at our discretion. Email us with the trace IDs of the
affected calls and we'll review.
Issues caused by upstream providers (OpenAI rate-limiting, Serper outage,
your own network) are not eligible. Issues caused by misuse (rate-limit
violation, submitting non-business-website URLs) are not eligible.
Paid analyses expire 180 days after the purchase date of the pack that
granted them. Unused analyses at expiry are non-refundable. Plan your
purchases accordingly.
We use FIFO (first-in-first-out) charging: the soonest-expiring analyses
are consumed first. Your dashboard at /app/billing shows the expiry of
each grant.
If you close your account, your existing unexpired analysis grants remain
valid for the time you can technically use them. We will not auto-revoke
them on closure. We do not refund the dollar value of unused analyses at
account closure.
If you dispute a charge with your card issuer instead of contacting us
first, we may suspend your account immediately and revoke all analyses
(including from unrelated grants) until the dispute resolves. We
strongly prefer you contact us first — most disputes are resolved
faster and to everyone's satisfaction that way.
Email irfan@stacksift.in with:
We respond within 2 business days. Approved refunds are processed
within another 2 business days. Settlement to your card is then up
to your bank.
This policy is intended to be customer-friendly while protecting us from
abuse. If you have a situation we haven't covered here, email us — we'll
work it out reasonably.
Contact: irfan@stacksift.in
Postal: Stacksift, Bengaluru, Karnataka, India.