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Cancellation Policy

Last updated: September 7, 2026

You can close your Stacksift account at any time. There's no minimum

commitment, no cancellation fee, and no notice period.

How to cancel

Email irfan@stacksift.in from your account address with the subject

Close account. We close the account and revoke API keys. There is

no self-serve settings page for this today.

Account closure is immediate and irreversible after 30 days.

What happens when you cancel

Immediately:

  • All your API keys are revoked. Existing integrations that call our API

with those keys will get HTTP 401.

  • Your account is marked as closed. You can no longer log into the

dashboard.

During the 30-day recovery window:

  • We retain your account data (email, payment history) in case you want

to reactivate.

  • Email irfan@stacksift.in within 30 days to reactivate. We'll

restore your account.

After 30 days:

  • We delete your account data per our Privacy Policy

retention rules.

  • Payment records and invoices are retained for 7 years (Indian

tax-law requirement) but they will no longer be linked to a live

account.

Existing analysis packs

When you close your account:

  • Unused analysis grants remain in the database until their

natural expiry (180 days from each purchase), but you cannot use them

because your API keys are revoked.

  • We do NOT refund the USD value of unused analyses at closure

(see our Refund Policy for the 7-day refund window

for new purchases).

If you might come back, consider keeping your account open — analyses

remain usable, and account closure is permanent after 30 days.

We cancel an account

We may close an account for cause:

  • Material breach of our Terms of Service
  • Fraud or chargeback abuse
  • Use of the Service for illegal activity
  • Non-payment of disputed charges after a reasonable resolution period

If we close your account for cause, we retain unused analyses as a service

fee and do not refund recent payments.

Questions

Contact: irfan@stacksift.in

Postal: Stacksift, Bengaluru, Karnataka, India.

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